I hate Apple

Well,

I guess the honeymoon is over.

At this moment. . . I hate Apple. My Mac has been my bosom buddy for 2 years and I have never been happier. Until today. . .

I have been trying to download videos to iMovie from our trip to China. I want to share some videos of Jacob walking and from our trip. My stupid iMovie is completely frozen. For the last 2 hours the program has been totally locked up. All is says is "Optimizing Movies" and will not allow me to do anything. . .not even click on the help button. I HATE THIS PIECE OF JUNK SOFTWARE.

So I tried my usual tricks (force quit, reboot, searched the support discussion boards on apple.com) and nothing is working. I even called Dave to see if he had any ideas. Nothing. . . So I waited it out, after two hours of waiting for it to finish I called apple support. I remember them telling us when we got the computer they offer free support. So I called.

RUDENESS is what I was greeted with.

I called and had to wade through a long menu of trouble shooting options. Finally a human was there to help me. She told me I no longer qualified for phone help. What? She said that is only good for 90 days and as of Aug. 3 our 90 days was up. I told her this is the first time I have used iMovie since we got the new iMac. She said it was now a paid service if I wanted help. I told her that when we got the Mac they said we could get help any time. . . She said yes, at the store. If we want someone to help us, we have make an appointment with a trouble shooter at the downtown location, drag our 27 inch computer there and have someone answer our question. I was so livid.

I asked is she could offer any help, she said I could. . . force quit, reboot, searched the support discussion boards on apple.com. Worthless.

I was so mad. . . "So," I ask, "I the only way I can get help over the phone is to pay for a plan? Or I can make an appointment and drag my computer downtown?"

"Right"

CLICK

I hung up on her. . . Apple is such a liar.